Baylor Scott & White Emergency Hospital Murphy

very nice staff, great service, they helped me when I was in need. I hope I don't need to ever come back, but if I do, I will come pack here!!

Fantastic experience with the ER and hospital staff. We got into an ER room almost immediately (heart troubles will do that for you) and they got to work. Kept my wife and I informed of what each step being taken was, what medications given were for, and how test results were looking. We wound up staying overnight for observation and the hospital staff were kind and helpful and made sure we had everything we needed and were informed. Wound up here by luck and grateful we did. Next emergency (not for awhile I hope), we already know where to go!

There are a lot of really bad reviews about billing, which kind of shocks me. Not because the fees aren’t astronomical - they are - but because all ER’s are this way! Unfortunately, this is how the American Healthcare system works. It’s terrible, unfair and full of politics, but this is pretty standard at any hospital you go to. Which is why I think when you’re reviewing a place the idea is to address the actual variables. At an emergency this means wait time, staff professionalism, and quality of care.We brought my grandfather in with a high fever and severe mental disorientation, which eventually was determined to be the early stages of sepsis from a UTI. Here’s why the care exceeded my expectations, and some areas of fallibility : This is a small facility with a small staff. It isn’t a tier one trauma unit and this shows in good and bad ways.The good:- The facility looks almost brand new and it is very clean.- Every staff member I’ve encountered has been incredibly kind. Major shout out to the RN (Norma), and our PCA ( Lakyiah). They have been exceptionally compassionate, informative, and funny - which is a rarity it seems in many nurses these days.- While the doctor “visit” was through telemedicine their technology was impressive and his (Dr. Mallot’s) level of care was un-compromised. He was quick and aggressive in diagnosing and treatment, and that made a substantial differenceThe bad:- small facility = small staff = few beds. Our timing ended up being spot on and we only had to wait about half an hour (compared to the 6 hours estimated at Plano medical), but I recognize this is likely a rarity. They do have very limited beds so this easily could have increased rapidly.- Light staff meant we needed to have a family member as a sitter 24/7 - not the most ideal, but requested with ultimate care in mind, and they were very accommodating to our need to cycle in and out.

My husband is alive today due to the quickness and knowledge of the staff. My husband had a massive blood clot to his heart and lungs. They quickly revived him and strayed the necessary medication to reduced heart rate and breakup the blood clot as there were no ICU hospital available. They gave him the medicine and a nurse stayed with him the entire time checking him every ten minutes. This emergency hospital is not equipped for this type of issue yet they saved him. Needless to say all staff including front desk were helpful and efficient. Due to the medicines provided by emergency my husband did not need additional surgery to remove blood clot as it disappeared which baffled the doctors at the ICU. Thank you emergency Baylor Murphy

They are very nice and professional Thank you they help me a lot

We were in waiting room for a little over an hour, but that gave me hope that they were caring and thorough. And I was right! I went in with a broken arm. The nurse Jenny, come out and gave me an ice pack while I waited. Everyone was friendly. Checking in & out was fast. I will return if needed

Took my 6 yr old daughter here for broken arm and the staff was so kind!! My daughter is super shy and she told me they were all so nice.

I have used their services twice in recent weeks. I had no wait and the staff was very courteous and professional. They explained everything as they treated me. If needed would go back again or recommend this facility.

These folks are all amazing! Every aspect of my visit was great! Even with all the tests, it was a short visit! Would recommend this ER to anyone. Thank you Baylor Murphy!

Although waiting was a little longer than I wanted, they were all caring & thorough. I went in with a broken arm, the nurse Jenny was thoughtful and brought me an ice pack to the waiting room. Check in & out was fast. All was friendly and professional