Dr. Cherry is a wonderful doctor and takes the time to listen to your health problems and help develop a customized treatment plan that will work for you. With that said, I have found the office staff to be extremely slow to respond and lacking in customer service skills - to the point of being rude. There have been several times I have called and left multiple messages regarding health issues that have gone unanswered. My pharmacy has had to call the office for prescription information that was left off the order, and it took almost a week to get a response from the office. The same is true for records requests. My specialists have requested records and test results from Dr. Cherry's office that has taken an extremely long time to receive. You are rarely able to speak with a person if you call in to the office, and if you need to speak with a nurse, you will always get voicemail. Sometimes you do not get a call back, and if you do, it may take a couple of days.