Let this incident be known to all current and potential patients of the Saratoga Schenectady Gastroenterology Associates located at 848 Rt. 50, Burnt Hills, NY 12027. On June 24, 2021, a deaf 89 year old patient was denied her appt. with Dr. David Goetz. The patient, being driven to her appt. by a family member, was delayed en route to the appt. by an accident on Rt. 146 in Clifton Park. The patient arrived 8 MINUTES late. The staff member at the front desk SUPPOSEDLY spoke to Dr. Goetz who said the appointment would need to be rescheduled, insisting that she was 10 minutes late. The family member pleaded with the staff member stating that the patient was not feeling well and needed to see the doctor, but was still denied. How cold and callous could Dr. Goetz and his staff be to a deaf, 89 year old patient who had been seeing this doctor for 7 years? Shame on them! Hurt and in tears, the patient asked for a copy of her medical record to seek another gastroenterologist.