My husband and I found Dr. Lu and his staff after some unfortunate encounters with OKC dentists over the past few years. In comparison to our previous encounters, these are our observations:The reception staff, from checkin to billing, are friendly, organized, and knowledgeable. After 3 visits to the office, I have not had to wait more than 23 minutes for my appointment to begin or to check out. High five to whomever is in charge of scheduling. Cleaning: the hygienist gently but effectively cleaned my teeth and alerted the dentist to possible concerns relative to the health of my teeth. Since my previous cleaning and exams at other dentists focused on the the possibility of whether I needed Botox or other upgrades, I very much appreciated the focus on my mouth instead of my forehead and wrinkles. The Dentist: due to the abovereferenced neglect to my mouth over the past few years, I did have some issues and needed some filings and even a crown. This was by far the most extensive work Ive had on my teeth, but Dr. Lu and his Assistant, Brittany, were gentle and did a wonderful job. Im a giant baby when it comes to the pain, noises, and needles associated with dentistry, but Dr. Lu is gentle and stops every minute or so to ask if youre ok. And even though I cant really hear him for the suction and drills, he tries to tell me what exactly hes doing. Dental work is torture, but they really make it as pleasant as possible and they are reassuring and empathetic, even as I complain and make terrible faces every step of the way. Postappointment: Someone followed up via text a few days after my appointment just to confirm i was recovering well. I assumed the text was automated, but I actually received a reply to my response. I think they may actually care.... After 5 years of being unhappy with other dentists, I finally feel like Ive found a keeper.