Dr. Yao is a truly excellent gastroenterologist. I am a retired professor from Cal State Long Beach, and I had my colonoscopy just yesterday. I'm ashamed to say that a few low Yelp reviews almost had me rescheduling to change doctors, even though the ranting reviewers were mostly upset with the office staff (and policies) of Long Beach Gastro, not the doctor.
First, I had only positive interactions with Long Beach Gastro's office staff (as well as the over-the-top caring and professional MemorialCare Outpatient Surgery Center staff, including Real, Natalie, Susie, and Johanna). Second, Dr. Yao was friendly and down-to-earth, checking in with me before the procedure. Afterward, she came out to go over my results with me (and to praise my prep job--avoid foods with seeds!). She did find and remove a tiny polyp and sent it for biopsy, but she told me that she was already certain that it was benign. Me: "How do you know that?" The Doctor: "I've been doing this for 30 years, and I can tell based on the overall health of your colon and the size of the polyp." (At least that's what I can remember her saying when looking back through the fog of my anesthesia meds. I'll get the official lab results next week.) As she walked the floor, it felt to me that the entire staff likes and respects her. I found her to be friendly and very professional. I feel fortunate that she was in charge of my colonoscopy.
P.S. Here's what the Gastro website says about her education (It's impressive.): "She received her undergraduate degree in Biology from the University of Pennsylvania in Philadelphia. She received her medical degree from George Washington University in Washington, D.C. She completed her internship and residency in Internal Medicine at the University of California, Irvine as well as completing a year as Chief Resident. She also completed her GI fellowship at UC Irvine. Dr. Yao is Board Certified in both Internal Medicine and Gastroenterology. She is a Fellow of the American College of Gastroenterology. Dr. Yao joined Long Beach Gastroenterology Associates in 1996. Her primary interests in the practice are general GI consultations and colon cancer screening with extensive experience in endoscopy and colonoscopy procedures." She rocks.