My first contact on my first visit to the office on Healthcare Blvd was with a receptionist who was less than welcoming, as if what she was doing on her cell phone was more important than a prompt, friendly greeting. I waited a few moments and she looked up tell me rather abruptly to sign in. As a new patient, however, I imagine that most first time patients come in expecting to be received first by a friendly, imformative person. I commented that I was a new patient and unfamiliar with signing in immediately. It was offputting and I felt we got off on the wrong foot. As I thought about it later, my reaction was not unresonable a perhaps not unique.for first time patients. I came in expecting one kind of reception and it wasn't there. I must say that the rest on the staff was exceptional. Coming to the doctor is not without a certain amount of stress associated with an unknown outcome of the visit, so each patient needs at the very least to feel he is welcomed, respected, and listened to by all. That's my approach to almost everyone I meet for the first time. I hope this is helpfull for patients and staff alike.