I love Dr. Carlson and his front office are great! BUT, the receptionist, Kathy, is worse then horrible!!!! and his back office is almost as bad as Kathy. I have an HMO insurance through GNP, and Dr Carlson always tells me he is going to refer me to other doctors. the back office never puts the referral in, unless a call to see what the progress is on my referral and THEN it is put in. also if the doctor I am being referred to needs additional information the back office can't be bothered to send the information requested. When I call the office it takes about 3 trys because, Kathy, will hang up on you, doesn't even try to put you on hold just hangs up on you. She is totally unprofessional, and I can't believe that she is the 1st impression that a new patient gets from this practice.... Very frustrating from a primary care practice.