18 February 2014 Dear Dr. Zebede, Over 11 years ago I made an unexpected acquaintance with you at Mt. Sinai Hospital in Miami Beach, when I was here on a business trip and referred to you for sudden onset heart problems. You performed some investigatory procedures and then installed a defibrillator in my chest. I find myself now in Florida again on a business trip and had occasion to speak with Josie V., who just recently was your patient for some heart problems of her own resulting in your installing a pacemaker for her. We compared notes. She had worked for many years managing a Cardiologist’s Office and for 15 years I had a severe case of Myasthenia Gravis. We are both well acquainted with healthcare delivery in many settings and trying circumstances. For both of us the initial consultation with you and the experiences in the operating room set us completely at ease and we are convinced that we could not have had a better advocate for us at the end of the scalpel anywhere else. I am especially pleased at the care you took in selection of the device and leads to use. 10 years from now Josie will as well. We both laughed at your insistent instructions regarding care of the incision site – you clearly take ownership of your work, even if we walk with it out your practice door and forever afterwards carry it on our person. We like that. We don’t take any of your attention for granted, and clearly we remember. We thank you, as do our families, and wish with this to express our enduring gratitude, Calvin Arnason Josie V.