Kathleen K. Appleman

This rating is for the office staff, specifically the front desk receptionist who answers the phone. I cannot physically rate the 2 doctors themselves, as I have not seen them. Over the weekend, I visited the urgent care with a severe toe injury. The NPN stated it was the worst she'd seen in the 15yrs she'd been an NPN. Due to the severity of my injury, she said I must see a podiatrist within 2-3 days. I was then referred to Dr Appleman's office. I called the office and was told I couldn't get in until after mid August. I called the office back and explained my situation and the importance of why I needed to be seen as soon as possible. I was then told by the receptionist that I should "look in the phone book" and "just do what the UC recommended" i informed her that is why I was calling. She then hung up on me. I am extremely disappointed in the lack of customer service and compassion. Its unfortunate bc I know both doctors are great. I will not be recommending any of my clients.