This has been the worst patient care I’ve ever experienced. We had many issues with Ortho NY, but the worst is my 8 year old daughter has injured her knee so severely she cannot walk. She has been seeing Dr Kleis for this injury and I have been trying to get a return phone call from him for 3 days. How long does it take to pick up a phone and return your patients calls? I have called every single day asking that he call me back to answer care questions I have and he has not responded at all. We are not even receiving calls from a nurse or someone in his place. Horrible patient care. Find a different orthopedic practice.