I called Dr. Hess's office for an appointment for a mole on my hip that I was concerned about.The staff answering the phone scheduled me within a week, and forwarded the paper work to me so I could have it filled out before I came into the office.When I arrived, the staff was so nice! This is a rarity these days! They processed my paperwork quickly, and I was back to see the doctor promptly.Dr. Hess looked at my mole and told me that it was normal and that nothing further needed to be done.I left the office reassured and pleased that nothing was removed that didn't need to be. Thank goodness for this office! The staff was warm and caring and Dr. Hess was professional and prompt. I left reassured!