I wish i could give less thanone star. The front office is the most unprofessional and untrained people i have ever come across. I wanted an appt with Dr Patel for a neurological issue. I was told i needed a referral from my doctor faxed to then, which she did right away. 4 days go by and no word, so i called and was continually sent to voice mail with no response. I went to the office and they told me they never received it, so i had my doctor refax it. another 2 days and no response. i went back to the office again and was told they just throw referral faxes away if they dont recognize it?! I told them im having it refaxed in one hour and please dont throw it away. i went back a third time and the person who does the referral was actually in the office, so i spoke to her, she still did not have the fax! She said she would call my doctor and get it that way. The next day i got a call from her saying she cant give me an appt because the referral was for UROLOGY! by this time i am really losing it. My doctor, bless her heart, called them personally and explained i wanted to see a NEUROLOGIST. And today i got a voicemail from them explaining they now need a referral from my OPTHAMOLOGIST!! I dont know about the other memorial care offices but do not go to the San Clemente office unless you want to have a heart attack dealing with low IQ people who clearly dont care.