Memorial Hermann Sports Medicine & Rehab

A friend of mine thought he was having a heart attack, so I took him to this location due to proximity and being part of the Memorial Healthcare system. The check in process was slow and without urgency on a potential heart attack, and when the nurse came out he looked he was on a causal stroll in the park. I understand being busy but there was no one else there. If you have a serious medical issue happening bring something to read because the tone there is they are not in a hurry. I could understand if my friend had no insurance or other but he has BC/BS and fully covered, I am stretching to find a reason for the poor service and give them the benefit of the doubt. I am hoping the service behind the door is better than my first impression of the check in process.

Care was excellent.  Post care horrible.  Two weeks later I received a bill from a collection agency in Ohio for $1718 just for the doctor.  She spent 15 minutes with me.  I called my insurance carrier and they said it is 100% covered--my copay is $0.  They are processing the claim.  BTW, the agreed amount to be paid by the insurance carrier is $178.  I was billed ten times that amount!  If I paid it, good luck ever receiving an refund.  I expect this type of egregious billing from a Doc in the Box.  I don't expect it from Memorial Herman. I have called and emailed Memorial Herman and received no response.   Next time I have an emergency, I am going to another provider.