Dr. Neal takes his time with you. Sometimes the office wait is 15 minutes because he is giving a patient his full attention and is listening to that patient. Rest assured he will give you the same attention. Some of us have more ailments than others, and Dr. Neal is thorough in his examination of each patient. He is friendly, compassionate, and thoughtful to your needs. For a yound doctor, he has an old school bedside manner :-) It's not about time, insurance, and money with Dr. Neal. It's all about me, the patient, and how he can best make me feel better and help me. Office staff is very pleasant, helpful, and friendly.