I think Dr. Jackson had some unfortunate reviews from the previous people that she had working for her, but since meeting her in July 2018 and seeing her again in August, she has a willingness to listen and be empathetic and answer any questions you may, a true sign of a professional and a caring human being. Yes, we have to wait for appointment these days, but her staff is doing an effective job caring for her patients and are professional people too. I'm not sure where the last one star reviewer went for her appointment, but this office is efficient and approachable and I have only received excellent care from Dr. Jackson and her staff.