Dr. Shaddy K. Younan is fantastic! (hence my high rating, because these ratings should really be a reflection of the actual physician, not a sub-standard office).Dr. Shaddy is extremely knowledgeable, keeps up to date on new treatment modalities and medication, and has an outstanding bedside manner (he really takes the time to listen to his patients, is extremely kind and concerned about patients well-being, and always has a warm smile available to calm concerned patients). I would give him a rating of 10 if I could.His office, however, is one of the worst-run and rudest doctor's offices I have come across. E.g., if you ask them to obtain insurance pre-authorization, they (according to my own experience) frequently seem to ask the patient to obtain all the information (incl. lab and treatment codes), even though most insurance companies don't give out such information to patients--only to doctor's offices. For that reason, I am way overdue for certain lab tests that would likely lead to a newer very high-priced medication that they also would have to obtain pre-authorization for. I'm only still there because Dr. Shaddy is fantastic.The wait time is another beast. There have been times when I had to wait for three hours, and only got in after three hours because I kept asking if they had forgotten about me. And more than once, after waiting for two hours, the doctor has been called for an emergency (not his fault), and I had to reschedule for another 2-3 hour wait appointment. At a minimum, they should offer free wifi services for patients, so that those who can work remotely can bring a laptop and work while waiting (I have been able to do so via a hotspot, which has made the wait at least bearable). The wait would also be a bit easier if they had A/C in the waiting room (the waiting room gets extremely hot and stuffy in the summer).It's sad that such an in-every-way-outstanding physician has his ratings so severely reduced by a seemingly dismal office staff. If it weren't for them, Dr. Younan would probably receive mostly 5-star reviews. It's the office staff alone that drags down his ratings. I don't see it changing either, as, apparently, his mother is the office manager, and he would probably be hard-pressed to let his own mother go (I'm not blaming her per se, but she *is* the office manager, which means that the ultimate patient-office experience responsibility falls on her).