I have been seeing Dr. Arshad for 10-12 years. She was referred to my by my GP's PA. Immediately impressed with her bedside manner, and consistently impressed with her apparently high level of activity in remaining current on research and FDA developments.She explains things extraordinarily well, respects my intelligence and we are able to have effective discussions about causes, effects and potential treatments for various symptoms related to my Type 2.Since the beginning, she got to know the "whole" me, which has not only deepened our relationship, but has enabled her to make recommendations that are practical and consistent with my personal lifestyle.When I was going through a particularly difficult time, she was effective in working collaboratively with my other specialist physicians that contributed to ensuring me a holistic course of treatment.One area that Dr. Arshad can improve is follow-up and monitoring in between visits. Reminders, prompts for blood work, updates on overall health, are things that I believe would significantly increase my level of confidence that my health remains essentially on-track. This is particularly important between visits, that can be 6 months to a year apart, given scheduling difficulties. While all patients must assume responsibility for their own health, it would be helpful to at least get ticklers requesting information and/or blood work be done. Plus, perhaps a means to upload blood glucose readings on at least a weekly basis.My other criticism of Dr. Arshad has more to do with the administration of her practice. It is extremely frustrating to get an appointment with her (God forbid you need to reschedule) and her office staff tends to be brusque and dismissive on the phone, sometimes to the point of being offensive. On at least two occasions over the years, I have been put off to the point of considering making a change.It is Dr. Arshad's quality of care, professional and personal attributes that prompts me to retain her.