The very first time I met Dr. Tai, he explained too me what cause my ear ache and never, ever used Q-Tips again, which cause my issues with my ear. Since Iam a Viet-nam Vet, and lose 60% of my hearing in my ear, the test prove more of a condition then I thought I had, and after removing the build up of wax in my left ear, and giving me medication drops, really helped stop the pain and by the time I left his office I felt 100and 10 percent better . Its a shame he is not in the Roxoboro office anymore, but if I need him again, I know what office he is at now , and will drive too it . He even takes the time and goes over everything with you and you feel great.