Christus Trinity Clinic's Online Review Report Card
Christus Trinity Clinic
3.9
Average Star Rating
572
Total Reviews
0
Recent Reviews
3
Review Sites Found
Accepts Medicare
No
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Review Summary
Christus Santa Rosa in New Braunfels received 14.5% positive feedback, with patients praising the caring staff, efficient nurses, and excellent care. However, 85.5% of the feedback was negative, primarily citing poor communication, rude behavior, and long wait times. Overall, the facility provides compassionate care but could enhance administrative efficiency.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Yelp
List of Christus Trinity Clinic's Reviews
Phone system is terrible
Reviewed On Google
Dr. Andrado, nurse Felicia and the staff are fantastic! She is my daughter’s pediatrician and I recently switch to her as my PCP. I just love her!
Reviewed On Google
Great staff. I see Dr Mathewson and I can't recommend her enough. She recently delivered my son and I had a wonderful birth experience overall. I always feel like I get quality care and I'm not being rushed. Overall the best doctor I've seen in a while.
Reviewed On Google
Dr. Rob was great very thorough friendly
Reviewed On Google
My husband spent many weeks on the 3rd floor of this wonderful hospital. I can not thank them enough for the love and care they gave him, not only to my husband but to me and my family. My husband was on oxygen for a long time. The doctors, nurses and every single person in this hospital gave us the finest care and treatment they could. They did not stop trying to get him well. Due to other implications before he was admitted to the hospital my husband went home to be with the Lord early this morning. The Hospice staff were wonderful. We could not get any better care anywhere. Thank you all of the staff at Christus Santa Rosa New Braunfels. Your dedication and compassion meant the world to me and my family. Via Con Dios !
Reviewed On Facebook
I went to my 6 week appt and right as the nurse left the room to call my midwife she saw her leaving the building. I was told I’d have to come back later or reschedule another day. WHAT?! I asked if there was anyone else like a backup that could see me and she said the back up had left as well to an emergency c section. Do they not realize how inconvenient it is for their patients? It’s not easy for some people to make it out for these appts. It’s not cool the doctors just leave when they know they have appts all day. So ridiculous and inconvenient. I will not be returning.
Reviewed On Facebook
In the ER...poor communication between staff members. After initial screen by ER doctor it was 45 minutes before any staff check on me. I needed to use the restroom, when I finally got the attention of staff.(no call button). The restroom was in horrible condition. urine bottles overran the trash basket...the toilet and floor had urine on the seat and floor. I'm disappointed.
Reviewed On Facebook
This hospital is fantastic! The staff is so friendly, and attentive, and helpful, and they take pride in their work. My surgeon was awesome, skilled and competent and very friendly. ...and the food! Amazing menu, great selection, great tasting. Almost like a resort. And the people who are responsible for the food take a lot of pride In Their work and are very friendly. I had ZERO complaints about any aspect of my two day stay there. I HIGHLY recommend this hospital! Thanks Christus Santa Rosa!
Reviewed On Facebook
This place is amazing! I see Tammy Huff for my appointments and she and her assistant (Emily) are the best!! She’s very thorough and her bedside manner is out of this world! She definitely has a way of soothing you and making you feel really comfortable. I know she cares for each and every one of her patients and it shows during your appointment. I enjoy the conversations and laughs we have during my appointments. My appointments have never been a “rush” to get me in and out to see the next patient and I’ve never had to wait long times after being placed on a room. Not saying this can’t happen because after all, she’s only one person and she could have a delivery she needs to attend to at either hospital here in town. Another thing I love about coming here is I don’t have to call or request to speak to her if and when I have a question. I can message her directly through the MyChart portal and she gets back to me directly by responding to my messages. If I have lab work done, I get alerts from my portal to review the results. If I have an appointment scheduled and it’s coming up, I get reminders. It makes everything so much easier using this system. The ladies at the front desk are so caring and easy going as well. When you walk in to check in, you never receive attitude like you’re a bother for coming in and you’re always greeted with a smile. Their communication is on point and IF there’s a delay, they communicate that with you. The lab technician who draws bloodwork is amazing!! I’ve never (that I can recall) had someone poke me to get blood and I not feel it. She was gentle all while being efficient. I’m so happy to have Tammy as my caregiver. I’d definitely recommend anyone looking for a midwife or someone to address your feminine care, to come see Tammy! You’re in great hands here!!
Reviewed On Google
While recently being treated in the Cardiac Vascular unit for a heart cath, I was treated with such care & respect by the doctors & nurses. I especially recommend this hospital because the nurses were so kind & helpful.
Reviewed On Facebook
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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