Arizona Eye Specialists's Online Review Report Card

I would give 5 stars for the care, but only one for ease of making appointments, or asking questions. I was on the phone an hour today trying to make an appointment. It offered to call me back, but I was not going to be at home. So I tried again this afternoon. After 15 minutes, I decided to use their offer to call me back when it was "my turn". That was 2 hours ago, and no calls back. If they really valued their patients, like the recording says, It would be easier to schedule an appointment.

Wait for it...... I loved the receptionist so sweet, and the M.A. was amazing! Yet after I was placed back in the room after pictures. I waited too long ( 45 minutes) to see Dr. K. I could hear him discussing with his staff on how to improve "lazer time and days". Dr. K. also seemed to be very impatient, and ready to leave before hearing me out.

I’m never going to be satisfied with the job they did on my eye. They left me looking like Forrest Whitaker, like Quasimoto don’t trust these people!

I had a piece to tissue removed from eye lid on 11.6.24, Dr Brems sent it off to to Dermatopathologist and received results by Electronically on 11.9.24, I literally had to go into office on 11.27.24 for a copy of results. Front office receptionist asked if anyone called, text, or email me with results. Unbelievable patient care.

Just can’t get across even to schedule an appointment. It’s quite honestly not an easy task to meet with them. But the Drs are good

I went here for an exam due to eye issues. Special lenses were required to treat the problem. The ophthalmologist was great. However, when I went to the front desk to get my prescription, the guy told me I would need to sign something to get my prescription and that I would need to pay $60 to get it. I signed and paid. Then I get my EOB from insurance who indicate I was not responsible for that charge and it should have been included in the exam fees. So when they send me a bill for copay, I called insurance and they confirm that I shouldn't have paid the $60, only my $15 copay. I also find out that it is ILLEGAL for them to withhold my prescription to make me sign something and pay a fee. They are now using the excuse that I signed that waiver agreeing to pay anything that insurance doesn't pay as their "legal grounds" that I owed them the extra $60. Sneaky and crooked. Don't sign that waiver and when they say they won't give you your eye prescription without that, tell them it is illegal to withhold your prescription!!!! It's just too bad that the doctor was actually really good and it is their business practice that is flawed.

I can't say I recommend this practice. I got cataract surgery 6 months ago and my eyes still hurt and I am experiencing Dry Eye Disease. I never had to use eye drops before, but now I have to use them 6 to 8 times a day. I had no idea this was a likely outcome of cataract surgery.

I went to one of their locations last year for eyeglasses and the prescription was never quite right. I was told they would change it once, which they did, but still were not good. They said no refunds so I went to another office and paid out of pocket for another pair of glasses. When I wanted to see an ophthalmologist for an issue I was having with sudden blurred vision, it took five phone calls (a total of 42 minutes on hold) to be told I can get an appointment in seven months. LOL

Today I had a 1 PM appointment with Dr. Eisenhower. This was my first visit. After one hour I asked the girl at the front desk when I would be called back. She said you are next, but it probably will be another 15 to 20 minutes. It ended up being another 30 minutes just to go back to have my eyes tested. Then they left me in the waiting room for another two hours! I didn't see Dr. Eisenhower until 4 o'clock, he spent eight minutes with me! I will never come back to this office again. I recommend that you find another office to go to unless you want to spend three hours waiting to see a doctor. They only gives you eight minutes of his time.

The staff are not friendly at all, we never received one single reminder for appointments, and we always waited a minimum of 45 minutes for the doctor. Additionally when my mom went tor an eye procedure, the doctor did not even acknowledge her. Nor did he explain any post op instructions. This is after we waited for months to be seen. Definitely not going back there.