Lenscrafters's Online Review Report Card
4.3
Average Star Rating
360
Total Reviews
29
Recent Reviews
3
Review Sites Found
Accepts Medicare
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Review Summary
LensCrafters received 77.3% positive feedback, with patients praising the helpful staff and quality customer service. However, 22.7% of the feedback was negative, primarily citing rude behavior, billing issues, and poor communication. Overall, the practice is appreciated for its friendly atmosphere but needs better time management and improved follow-up procedures.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Facebook
List of Lenscrafters's Reviews
super cool service and very helpful staff. i highly recomend this place.
Reviewed On Google
Sheila and Kassy were amazing. They helped me replace a pair of glasses within the 30 days return window that didn’t fit right, encouraged me to find frames that were actually comfortable, and reordered them without making me feel rushed or guilty. Their patience and kindness turned a stressful situation into a great experience, and I’ll definitely be coming back to this location.
Reviewed On Google
I have been going here for years Always well very well taken care of Staff is very helpful and courteous Overall a very pleasant experience
Reviewed On Yelp
Wonderful experience!
Reviewed On Google
Sheila was awesome.
Reviewed On Google
Brought my son for an eye exam and to pick out glasses he said “the red hair lady was really nice I like her” (Kayla) for fitting his glasses to his face and that Kassy “helped a lot” for cleaning his glasses. All around great experience with my little
Reviewed On Google
Always have a great experience here. Have been coming here the last several years. Kayla is always superb and really helpful. Most recently I worked with Alyson who was great. She helped me find the best deals with my insurance and was able to get me everything I needed!
Reviewed On Google
LensCrafters is number one in the industry. I tried taking my prescription from LensCrafters to another place to have the prescription filled and I was not impressed. I will never be doing that again and I will stay faithful to LensCrafters who has never underachieved. Thank you LensCrafters for being so amazing and for saving me over $1,000 on this year's prescription.
Reviewed On Google
The staff at this location are always friendly and professional. I have purchased from them many times over the last twenty years and have always been extremely happy with the service and the product.
Reviewed On Google
I bought my girlfriend glasses today for Christmas and she’s going to love them! Alyson helped me pick out the perfect ones and got me a great deal! Will definitely be returning for myself and to find future gifts!!
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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