Southwestern Eye Center's Online Review Report Card Is this you? Claim your profile

Not a Good Place( optometrist ) To get a New presciption eye glasses , not frienfly at all. Seems he doesnt wanna Help the Company earn. He Will loose Customer for his not being kind & helpful for the clients. I need To look a New different Place for a New prescription eye glasses. Dr & staffts has a Good & friendly attitude.

I was told to show up early for my appointment. I spent over an hour waiting in the empty lobby. A few other patients came in to see other doctors and were seeing right away. I explained my light sensitivity and pain associated with it. I reported light flashes in my eyes, pink vision after being exposed to light, floaters, blurriness and other issues. Many of the staff members are new and still being trained. Staff members were trying to find other staff members to guide them through their job. I spent another hour in the back waiting for the doctor, due to lack of organizational skills and untrained staff. My appointment lasted approximately 4 hours. The assistant doubled my dose of dilation drops. The doctor took so long they had to dilate them again. They doubled the dose again. Key staff members went home for the day before my appointment was over. Remaining staff did not know how to run the equipment. I asked the Dr about the flashes of lights in my eyes. She said it was not a detached retina in my left eye and had no idea what it could be. Upon examining further, mentioned elevated eye pressure to her assistant. Elevated eye pressure could be the cause, but she did not tell me that. A PA said it was probably from my medication. I assured her it was not, because I stopped all medication to eliminate symptoms from side effects. Elevated eye pressure causes flashing of lights in the eyes. Dilation drops increase eye pressure. I was given four drops in each eye! Staff at the practice did not seem well versed in eye care, when this is supposed to be their specialty. I already knew that I have optic nerve damage from my first cataract surgery. She ordered a blood test to try and find other reasons. She ordered test to check for arthritis, because a previous southwestern eye Doctor said that I had juvenile arthritis. He said he could tell just by looking in my eyes. She went so far as to have blood drawn to check for syphilis! Once the eye numbing drops wore off I was in excruciating pain. I told them I suffer from light sensitivity and excruciating pain when exposed. It triggers migraines, eye socket pain and interocular pain. It has been my experience that doctors at southwestern eye Center will not or do not address pain issues, even if they occurred after a surgery they performed. I was told the best they could do was have me put ice on my eye for 3 months. Their doctors failed to prescribe pre-op eye drops before my cataract surgery. If they followed protocol, I would have known that I had a paridoxal reaction to prednisolone. I saw every doctor at the highland office and was told to increase the dosage and they had me take it for over 3 months. They neglected my pain issues. They kept telling me to use ice packs or go to urgent care. Urgent care would not address the pain issues either. The drops were causing the swelling in my eye. I paid them in advance for a recommended addition to the procedures on both eyes. They refused a refund on the second eye when I did not have surgery on it. Additionally, they refused me access to my records. They did compensate me with a free pair of eyeglasses, which were useless because the prescription was wrong. My advice is to tape record your visits for evidence. I reported them to my insurance company, and they lied saying I did not show up for follow-up appointments. This was a blatant lie and I recorded my follow-up visits because I was in pain that was not being addressed. I give southwestern eye Center my full permission to post their response on this public forum.

I waited 3 hours, last person to leave

If you want to see REVIEW for Southwestern EYE Center, see the review at YELP, Google Review, ETC. They talk about real patient experience. See about this story of Matt Palmer the OD. This is the reviews from Matt Palmer patients: "Worst unethical doctor ever! I would give a -1 if I could" "Rude and rushes you out" "The two times I’ve seen Dr. Palmer I felt like he didn’t really care that much. "MEDICAL MALPRACTICE by Dr. Matthew Palmer at Southwestern Eye Center. Avoid him and this place at all costs" "Of all the doctors I have met in the last 6+ years, Dr. Matthew Palmer is the only one who I had a negative experience with" " Dr. Palmer -- no medication" "This Matthew guy came in, never introduced himself and looked at my eyes, shined a light to somehow figure out a prescription. He then said he wanted to see me again in 6 months." "I would not recommend this office or Dr Palmer for anything" "Dr. Palmer spent so little time with me except to tell me that I have cataracts and handed me a card for their surgeon" "Dr was very impersonal" "I would never suggest Southwestern Eye not Dr Palmer. Stay far away from this place" "The first thingPalmer said when he walked in was that there was a 52.00 out of pocket if I needed any additional services" "Matthew Palmer, for a total of 2 minutes. He explained I needed cataract surgery NOW" -- WRONG, it is NOT Cataract ! =====================================

Doug H. writing on Jan's account. I, DH, am a new patient of Dr. Patel, and I am very pleased with every aspect of my recent visit.

Very friendly service, from everyone, I thought it was very nice for helping me with electronically check in. The staff is very kind , professional and quick service. Dr, Timothy is very knowledgeable and made me feel comfortable during consultation. I do recomand this facility . Anica Witherspoon

Great and friendly service, they really care that you get the best experience and outcome.

I had cataract surgery end of March and beginning of April. It was fine for a couple of weeks but then developed significant scar tissue causing very blurred/cloudy vision which was frustrating. I tried using the patient portal to address the issue but got no reply after 3 attempts. Finally got someone on the phone and they informed me that they only use the patient portal to schedule appointments and no one reads them. I finally got an appointment to look into my problem. They confirmed scar tissue and had me schedule FIVE separate appointments to get it resolved via YAG laser. First appointment to fill out paperwork on 8/18/22. Last appointment on 9/26!! Insane. Don't go here! Find someplace that actually cares about you.

They are quick and very professional. They are very close to seeing you on your scheduled time. You check yourself in and pay your copay so when you are done you just schedule your next visit and leave.

son muy profesionales y tratan como una familia.munchas gracias.