The Eye Institute Of West Florida's Online Review Report Card

FYI Medicare patients and families they do not take Humana gold

Great place for eye care, great doctors and surgeon for any occasion. Fast, precise and caring. I recommend this place.

Long wait to be seen. Great staff. Professional, friendly and conscientious. Dr. Hummel was personable, explained procedure well, and was skilled in his abilities. I'm very pleased with exception of hours waiting.

I met With Dr. Roe. Three years ago I had my eye lens exchanged. They call it cataract surgery. He said I needed to clean them up as they were cloudy. I did one eye and there was a problem. There was a blur in my vision that was floating that was not there before. IT WAS NOT A FLOATER. I called The office and they said to just tell the doc when I came back to do my second eye. So I did just that. Dr. Roe was angry, offended, and rude as if I was accusing him of something. I said I was not doing the second eye until the first I was corrected. He went on to say he's done thousands of these procedures and has never had a problem. Then he said I'd have to book another appointment to look into the problem. So I did book another appointment with another doctor outside of this practice. He confirmed there was something floating in my eye, that is not a regular floater, from Dr. Roe procedure. It was an easy fix, and my eye is fine now. This guy needs to learn some bedside manner and also understand who pays his bills. His customers do!

I met With Dr. Roe. Three years ago I had my eye lens exchanged. They call it cataract surgery. He said I needed to clean them up as they were cloudy. I did one eye and there was a problem. There was a blur in my vision that was floating that was not there before. IT WAS NOT A FLOATER. I called The office and they said to just tell the doc when I came back to do my second eye. So I did just that. Dr. Roe was angry, offended, and rude as if I was accusing him of something. I said I was not doing the second eye until the first I was corrected. He went on to say he’s done thousands of these procedures and has never had a problem. Then he said I’d have to book another appointment to look into the problem. So I did book another appointment with another doctor outside of this practice. He confirmed there was something floating in my eye, that is not a regular floater, from Dr. Roe procedure. It was an easy fix, and my eye is fine now. This guy needs to learn some bedside manner and also understand who pays his bills. His customers do!

Always a great experience at the St. Petersburg location. Dr. Roberts is always so kind and professional. The entire staff is always very pleasant and accommodating.

I’ve been a patient of the eye Institute of West Florida for about 15 years… I’ve never been disappointed.

This was the worst eye exam I have ever had. The front desk staff was unfriendly. The technician hadn't reviewed the history I was asked to complete before I arrived. Asked me the same questions over again. I told her that the history was already completed and she could review the records. I was told that she never reviews records. I then saw Dr. Sacksteder for my examination. Nothing was in focus. I couldn't see anything clearly. Then he handed me a contact lens prescription that was almost identical to my old prescription (not seeing clearly with the old lenses). It was pretty obvious that he did not want to be examining me. Really shoddy work. I was charged for a level 1 contact lens exam. I believe I was upcoded so that they could collect more money from me. They never asked to see my current glasses. I could go on and on. It was a very bad experience. I went to another local optometrist. Difference between night and day. He took time with me and I now have a new contact lens prescription and I can see very well as well as new glasses.

Good experience

I can’t say enough good things about The Eye Institute of West Florida and Dr. Ryan Sacksteder. They were absolutely amazing about fitting my son in for an appointment when his eyelashes became trapped under his eyelid, which was very painful for him. My son is naturally anxious and fearful about medical visits, but Dr. Sacksteder was incredibly patient, gentle, and reassuring and fixed the problem. Even though they were doing us a favor by fitting us in, all of the staff we encountered were kind, friendly, and understanding. The care and compassion they showed truly went above and beyond. We are so grateful for their help and would highly recommend Dr. Sacksteder and the Eye Institute of West Florida to anyone in need of excellent eye care.