Pinnacle Dermatology 's Online Review Report Card
Pinnacle Dermatology
4.5
Average Star Rating
690
Total Reviews
46
Recent Reviews
2
Review Sites Found
Accepts Medicare
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Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
Review Summary
Pinnacle Dermatology received 76.7% positive feedback, with patients praising the friendly staff, knowledgeable doctors, and efficient care. However, 23.3% of the feedback was negative, primarily citing billing issues, poor communication, and long wait times. Overall, while the practice is appreciated for its competent medical care, it needs better time management and customer service processes.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Yelp
Facebook
List of Pinnacle Dermatology 's Reviews
The reception staff and nurse practitioner were very helpful, but the doctor on staff was not. She was unsure, indecisive, and very rushed with everything. In the span of ten minutes I was given conflicting information about medications, insurance info, she mixed up two out of three prescriptions and their uses, and also sent them to the wrong address when it was all said and done. Do some research and go somewhere else, I wish I had.
Reviewed On Google
Very poor customer service, they booked the appointment knowing that we have an insurance which doesn't work for them and they made us wait for an hour and last they said this insurance doesn't work. Poor communication
Reviewed On Google
Five Stars! The office is so well-run and friendly, and Dr. Ibler was fantastic. Highly recommend.
Reviewed On Google
Booked an appointment online, gave all my info (including insurance info), and was confirmed. Got there for my appt and they wouldn’t see me because my insurance wasn’t going through in their system. Why did they not check their system before making me do the trek out there? They claimed it was because I needed a referral which is not true - my insurance does not require referrals for specialists. I have been to several specialists and never ran into this issue.
Reviewed On Google
Doctors and staff are friendly, effective and knowledgeable, however this practice is impossible to contact outside business hours (only no-reply email accounts, and robot call tree immediately hangs up when you request to leave a voicemail). I have been waiting a week for them to fill 2 prescriptions with no word on any of it, so i can't recommend them for anything urgent or time sensitive. I hope they get their logistic game sorted out because this poor communication and customer service is not acceptable, and I hope my next dermatology office does better.
Reviewed On Google
I’ve been here 3 years ago for my son and the visit was cookie cutter, didn’t give me any information about my son’s eczema that I didn’t already know. Decided to come back recently for my daughter since its location is convenient and I just wanted a diagnosis - again, a very basic visit. Well, my daughter (3 months) had a rash that looked infected today so I called to see if they could squeeze me in. Scheduler said yes they keep urgent slots open for these kinds of things so I left a message for the nurse. Hours went by so I called back a few times. Eventually got a hold of them just to tell me there’s no way I can get her in or treated with them at all that day. The lady on the phone asked me “is she breathing?” .. yes clearly my daughter is breathing I was just looking to get the right medication for her skin infection.
Reviewed On Google
Really great derm experience! Staff was lovely and atmosphere was relaxed. Highly recommend!
Reviewed On Google
Very great visit. Felt my concerns were fully addressed, great explanations by the doctor, and education on what to do to stay proactive. Would recommend to others.
Reviewed On Google
All staff is super friendly! I had a great experience and plan for this to be my regular derm!
Reviewed On Google
This location is not good. I'm self pay and they tried to charge me double what I normally pay. If I hadn't insisted the number was incorrect I would've been out $100. They didn't even apologize for the error. The Archer location is less convenient but worth the drive - they are great over there.
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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