Tallman Eye Associates's Online Review Report Card

I had an unfortunate experience during my recent visit. When I arrived for my appointment, I was told there was no record of it. After some investigation, the staff member assisting me discovered that the appointment had been mistakenly scheduled for 2025 instead of 2024. Unfortunately, rather than addressing me directly with an explanation or an apology, she only mentioned this to her coworker. Throughout the interaction, she made minimal eye contact and offered no apology, which made me feel dismissed and undervalued. I was handed a supervisor's contact information but left without a resolution or any reassurance. If this staff member is indeed a manager, as she claimed, I expected a higher level of customer service and professionalism. Mistakes happen, and I understand that, but a simple apology and acknowledgment would have gone a long way. Because of this experience, I don't plan to return. This woman should not be working a customer service role, especially in a management position. (photo taken because she refused to give us her name so I let her know a photo would be taken)

Tallman Associates the worst optometrist. I've ever had to deal with it as far as their receptionists and trying to book a appointment. I tried to change my appointment 3 times no one ever called back. These receptionists are the worst rudest. I've ever dealt with as far as receptionist. S, this place is not for me. They did a good job on my eye. But the reception of this aint worth it.. Very unprofessional!!!

I had a lump removed from my eyelid on 8/8/24 at 12:00 ish. They said they would call eye drops in at my pharmacy to pick up later that day. At 5:20 p.m. I went to pharmacy and no prescription was sent. I called 8/9/24 at 9:05 a.m. and was on hold for over 10 Minutes. Called back and someone answered and transfered my call to Dr. North's nurse. She did not answer phone so I left a message. No call. I have yet to hear from them it is now 4:45 p.m. I called phamacy and still no prescription for me. I called Tallman again and got the answering service, left another message with them. These are the most unprofessional people I have ever met. I had to wait over 4 months for this appointment to be treated this way, my dog gets better treatment, and if i call someone at least calls me back.

My entire family has used Tallman for decades...and we have all left! My husband was the last to remain. He called today with an EMERGENCY!!! and they told him they could fit him in in JULY! NEGATIVE 10 STARS! HATE THE PLACE!

I requested an early appointment for my 24hr after surgery check-up. The front desk people were nice and the person that brought me in the room was pleasant. The Eye Doctor was 25minutes late. He never introduced himself or apologized for being late. I was the only person in the office at 7:30am. He began giving me a new schedule for the recovery process verbalizing the instruction for taking the drops. Totally confusing me. I asked him if he was going to examine my eye? He seemed more interest giving me the new schedule. I will never come back to that office again. I my self have been in the medical field for many years and never treated my patients in that manner

My appointment got cancel in July 2022 with no other appointment available until October 2022. I just got a call, the day of my appointment today n October, that the Doctor is out and I need to reschedule. No other appointments until January 2023. Unbelievable.

Ever wonder how an Eye Doctor can have such a low rating on Yelp? Look no further than the front desk staff. They ask, via email, for your insurance info a month + ahead of time. Yet after I take a day off from work and sit in the waiting room for 20 minutes, I'm told I cannot be able seen because the insurance website is down so either pay out of pocket or reschedule. What did you all do with my insurance info for the last month? Why wait until I got to the office to see if I was covered? Then I'm told it was somehow my fault. You should have verified your insurance. Excuse me, what? I am 100% sure I am covered. The problem is supposedly with the website being down but thanks for trying to pass the blame on to me. "You can call us to reschedule". Haha no.

I've only been once so far due to my own negligence, I had a bad issue with my eyes That was mistreated by previous doctors. I saw Dr. Donna Vann , she helped me big time And she is soo sweet, she made me feel very cared for. I am so very grateful to her ‼

Have been going here for awhile now. I see Dr. Pappavasilio for my eye care. I have found him to be very thorough & explains things to me in a way I can understand. He always has time to answer my many questions & will listen to my concerns & address them as needed. He will always try to find a solution to any concern I have. I feel totally at ease with my eye care from Dr. Pappavasilio. I also have to commend his assistant Stephanie who also goes out of her way to help . During this Covid-19 issue, she coordinated mine & my husbands care, so we could speak to the doctor at the same time. I wouldnt go anywhere else !!

The most stupid people in the world work for the Billing Department at Tallmans. I have been receiving a bill from them since January 2019. I call and explain my insurance policies and directives and they say they understand and will correct the situation. They don't - the bills keep coming. Today - I received a collection agency notice !!! This is totally unacceptable !!! Stupid - stupid - stupid people.