Riccobene Associates Family Dentistry's Online Review Report Card
Riccobene Associates Family Dentistry
4.4
Average Star Rating
1055
Total Reviews
59
Recent Reviews
3
Review Sites Found
Accepts Medicare
Yes
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Review Summary
Riccobene Associates Family Dentistry received 50.8% positive feedback, with patients praising the friendly and knowledgeable staff, professional services, and modern facilities. However, 49.2% of the feedback was negative, primarily citing billing issues, poor customer service, and mismanagement of appointments. Overall, Riccobene is valued for its high-quality care, yet it needs stronger administrative processes.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Yelp
List of Riccobene Associates Family Dentistry's Reviews
Care not personalized. Feel like I’m at a hyped up vet trying to upsell me. Not listening.
Reviewed On Google
Disappointed with the Experience Despite Professional Staff I came in as an emergency walk-in patient due to a severe toothache. The receptionist was very friendly and personable, and the dental technicians were professional. I presented my insurance and made it clear that I was there for a specific issue — a painful tooth that needed to be addressed immediately. Instead of taking x-rays only of the affected area, the team proceeded to do a full set of x-rays, including panoramic scans and gum density exams. While I appreciated the thoroughness, this seemed excessive for an emergency visit focused on one painful tooth. The dentist was professional and took the time to explain everything clearly. After speaking with her, I decided I just wanted the extraction done to relieve my pain. Here’s where the experience went downhill: After the dentist left, I was given an initial out-of-pocket estimate of $92, which I was ready to pay. Then another staff member (possibly the office manager) came in and said the quote was incorrect because a technician hadn’t clicked the right button — the new cost was $150. I agreed again because I was desperate to get out of pain. But when I went to pay, the total was suddenly $200, supposedly because of a $50 deductible. I asked if the deductible could be billed to me later since I had the $150 ready. I also questioned why I wasn’t told it would be $200 from the start. By that point, I had been in the office for an hour and a half (from 12:30 PM to 2:00 PM), still in pain, with no treatment provided — only an extensive battery of x-rays and escalating charges. It felt like my insurance was over-utilized for procedures that didn’t address my immediate concern. I left in the same pain I arrived in, frustrated and very disappointed with how the financial side was handled.
Reviewed On Facebook
Amazing staff and service! Great first experience.
Reviewed On Google
Friendly, efficient service, Erin and Dr. Espinosa ROCK!
Reviewed On Google
Receptionist was welcoming a plus! She knew her stuff concerning insurances. Hygienist friendly and when she stepped away she indicated she’ll be right back preparing another patient. Dentist is excellent seen her before and it’s always genuine. I am a Medical Office Manager and my experience with Riccobene Dentistry is outstanding. This was an emergency appointment got me right in same day. Thank you for all you do it’s noticed!
Reviewed On Google
Super fast Very nice and professional all
Reviewed On Google
they are good and very knowledgeable
Reviewed On Google
Very nice people here…i was able to be seen the same day!
Reviewed On Google
From beginning to end of my initial visit at Riccobene I felt well taken care of. Everyone was so kind. The best experience at a dental office ever!
Reviewed On Google
Dr Espinosa is the most competent dentist I've ever seen. She cares for your teeth to perfection. Dr Traci is engaging and friendly. She takes a personal interest in her patients.
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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