Riccobene Associates Family Dentistry's Online Review Report Card

Everyone was very nice and patient with me and I was impressed with the fact they were quick to get my records and insurance,

Disappointed with the Experience Despite Professional Staff I came in as an emergency walk-in patient due to a severe toothache. The receptionist was very friendly and personable, and the dental technicians were professional. I presented my insurance and made it clear that I was there for a specific issue — a painful tooth that needed to be addressed immediately. Instead of taking x-rays only of the affected area, the team proceeded to do a full set of x-rays, including panoramic scans and gum density exams. While I appreciated the thoroughness, this seemed excessive for an emergency visit focused on one painful tooth. The dentist was professional and took the time to explain everything clearly. After speaking with her, I decided I just wanted the extraction done to relieve my pain. Here’s where the experience went downhill: After the dentist left, I was given an initial out-of-pocket estimate of $92, which I was ready to pay. Then another staff member (possibly the office manager) came in and said the quote was incorrect because a technician hadn’t clicked the right button — the new cost was $150. I agreed again because I was desperate to get out of pain. But when I went to pay, the total was suddenly $200, supposedly because of a $50 deductible. I asked if the deductible could be billed to me later since I had the $150 ready. I also questioned why I wasn’t told it would be $200 from the start. By that point, I had been in the office for an hour and a half (from 12:30 PM to 2:00 PM), still in pain, with no treatment provided — only an extensive battery of x-rays and escalating charges. It felt like my insurance was over-utilized for procedures that didn’t address my immediate concern. I left in the same pain I arrived in, frustrated and very disappointed with how the financial side was handled.

I went to Riccobene Dentistry for my annual check up. The downtown office is beautiful & conveniently located. My wonderful experience started with the receptionist, Michelle. A huge shoutout for her professionalism & kindness. She provided me with a parking pass {Big deal} and fit me in when a cancellation happened. The dental hygienist{Forgot your name!} was meticulous and easily BEST one I've ever had. Doctor Miller was gracious and provided me with all the information I needed for next steps for my dental care. I didn't feel rushed, I felt valued and cared for. It was the best experience with a Dental Office, I've ever had! HIGHLY RECCOMEND!

Always friendly and efficient.

Bry was really amazing and was so swift with me deep cleaning, she definitely deserves a raise! Highly recommend her!! Thank you so much 😊

It was a very welcoming experience.

Ive had a wisdom tooth extraction and a root canal done here, and they were both as painless as possible. Ive got more procedures coming up and I am significantly less anxious than I was before.

Wow, they are the walmart of dentistry and thats not good. The New Bern office especially. My dentist struggled with a tooth extraction. They did a bridge a over a year ago and I still have issues. A year after the bridge was done they sent me a bill and wanted an additional $135 for their billing error. When I brought it up, the girl in charge of billing was very rude and did NOT want to hear anything I had to say even though the insurance agreed with us! No one has gotten back to us 6 months later and they still insist we owe $135. I GUESS PAID IN FULL DOES NOT MEAN PAID IN FULL! This dentistry has many of the same complaints. THEY DO NOT CARE ABOUT THEIR PATIENTS. Do your owe research before using them. There are plenty of complaints about them out there!

Chad was so incredible at the North Myrtle Beach location! I left feeling so much better after my cleaning and his professionalism was amazing! The office is beautiful and everyone was so kind! I finally found a great dentist. Thank you so much Chad for making it a relaxing experience and making me comfortable. See you in December.

Absolutely FANTASTIC experience! The communication is excellent. I cracked a crown (front tooth). They worked me right in... fit me with a temporary while my new crown is being made. Cannot even tell the difference between the temp and my real tooth next to it. Absolute artistry!