Pearle Vision's Online Review Report Card
5.0
Average Star Rating
379
Total Reviews
51
Recent Reviews
3
Review Sites Found
Accepts Medicare
No
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
Review Summary
Pearle Vision Fairlawn received 97.8% positive feedback, with patients praising the staff's friendliness, professionalism, and personalized care. However, 2.2% of the feedback was negative, primarily citing high costs without insurance and perceived sales tactics. Overall, the practice is appreciated for its exceptional service, yet it could better manage pricing transparency.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Yelp
Facebook
List of Pearle Vision's Reviews
The staff is fantastic here; they make me feel comfortable and welcome every time I go. The doctor is warm and personable, explaining everything so it's easy to understand. I've gotten my last two pairs of glasses here, and I'll be getting my next pair here, too.
Reviewed On Google
Fantastic customer service coupled with a great patient care attitude!
Reviewed On Google
So kind, knowledgeable and friendly from desk to doctor.
Reviewed On Google
Staff is always so helpful!
Reviewed On Google
Loved the people there the doctor was great!
Reviewed On Google
Carol and Kevin are GREAT!!!
Reviewed On Google
Always above and beyond customer service. And this is ALL the time. I did call on NYE just after they closed (I didn’t realize this) and she helped me get my contacts ordered when I realized my plan benefits expired from my employer due to retirement on the 31st. Thank you! Thank you! Thank you!
Reviewed On Google
This is my second time at this location. My yearly visit was due back in July. I finally got scheduled while I had a break from work to take care of my eyes. The optometrist was super nice and knowledgeable. He was not the same one I saw last year but gave me lots of advice on my aging eyes. I got an eye glass appointment, contact fitting and a new pair of glasses as well. Upon pulling my insurance we found out that VSP only pays for a frame every two years, so I was not eligible for a new pair of frames. This was very frustrating because I never intended on using my same frame with my new prescription as my eyes are very bad, I could never wait for my new lenses to be installed in my current frame. I am a huge fan of the Michael Kors Nassau frames. They are very unique in style and fit my face perfectly. I get so many compliments on these frames that I absolutely wanted them again in classic black. The lady that was helping me was super helpful and went in to look up to see if they came in black and to my surprise they did. However they were a little pricey, $230.00. This was going to be an out of pocket expense to me on top of the costs that I already have to personalize my glasses, so I was given a discount of $92.00 off my frame to offset the cost. She could tell that I really loved my frames and wanted them again. That was very nice of her. I was able to get the frame that I love and at a discounted price. I would definitely recommend this location to others.
Reviewed On Google
The team is great at Pearle Vision of Montrose/Akron. The exam was thorough and the the process was easy. I wish they had better frame styles to choose from, so much of the stock is plastic and thick. I prefer thin or metal frames with spring hinges. Regardless, I like the team and feel comfortable there.
Reviewed On Google
The optometrist was very helpful. He explained things well and took great care of my wife.
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
Disclaimer
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