Last updated on 8/29/2023 | Refresh report
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Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
bueno ya n servicio amable y profesional único detalle es contactarlos por teléfono.
One of my hearing aids omitted a screeching noise and would not stop. I was getting ready to leave town to vacation with some family members. Debbie was most helpful when I called the Irvine office. There were no available openings in the Irvine schedule so she checked with the office in Pasadena, where I was going. They did not have any availability as well. She told me to keep the hearing aid on until the charge ran out and it would be silent. When I returned home today, I went to the Irvine office. Debbie is s sending my aids and the charging box back to see what is wrong. Danielle had prepared a loaner set for me, which was fully charged and ready to go. I will keep these until mine are repaired. I am beyond pleased with the outstanding customer service provided by Debbie and Danielle!
Good tech and appointment right on time.
I was traveling when I lost a Oticon dome for my hearing aid and didn’t have any in my luggage. On a busy Friday they got me in and not only replaced the dome but offered me a very reasonably priced “tune up” for both aids. I never knew they had to be desiccated regularly as well as a deep cleaning every year. After the tune up (cleaning, two new domes, new wax traps and new batteries) I could hear much better. Fantastic customer service and for someone who is not a regular patient, or ever likely to be one.
Would never recommend this place. Found out my daughter had a hearing problem, a doctor stated they would submit a recommendation for hearing aids. NO FOLLOW RECOMMENDATION WAS DONE NOR ANY FOLLOW UP.
I like this office too. They have friendly and professional staff. I really ready sharing about this place with my relatives and friends for hearing care hight quality.
my mom is very happy for the service she received. please keep up the good work.
Very courteous and patient staff, everyone is wonderful and very helpful.
Today we go back to Sonus to pick up the hearing aid case, we receive a sincere apology and very professional service, I understand it was an unintended mistake and they are willing to make it better. 5 star for today's service! my previous review is here-- Horrible service! I ordered hearing aid from them, when pickup time is approaching, front desk called and said one part is missing and they can not deliver, so they have to reschedule my pickup appointment, no problem I tooke it, nobody called me for any change later and I go to pick up at the new appointment time, they let me wait at least 30 min. then told me the missing part is still not arrived!! I can not belive that, very bad experience and horrible customer service! I am just wondering how they do the management for the workflow!
This office is simply great. They have friendly professional staff and I look forward to continuing my hearing care here.
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