Dr. LaCross is a phenomenal doc. Can't say enough good about him and his caring and comprehensive approach. Also the phlebotomist that I had the last two times my blood was drawn was amazing...I even FaceTimed the blood draw for my daughter so she could see how smooth the process is when you have an experienced professional taking care of you. I've seen some of the bad reviews about the clinic, and I understand the concerns. Processes and procedures make getting quality care a challenge, but if you can suffer through the paperwork and the "rules", you'll be glad you did. Even some of the rules that may not make any sense to you at the time could be there to make everyone else's experience better. I hate bureaucracy, but I've found most people at the clinic are easy to work with when they're treated with kindness and respect. But back to the man of the hour...Dr. LaCross...AWESOME!