Frequently Asked Questions (FAQ)

The ScoreDoc report provides a comprehensive overview of a healthcare provider's reputation, including:

• Average Rating: The overall rating based on patient reviews.
• Number of Reviews: The total number of reviews collected from various platforms.
• Recency of Reviews: The timing of reviews to assess the provider's current performance.
• Sentiment Analysis: AI-driven evaluation of the emotional tone in patient comments.
• Satisfaction & Dissatisfaction Drivers: Insights into the specific factors contributing to patient satisfaction or dissatisfaction, such as the quality of care, the professionalism of the staff, or the convenience of the location.

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Unlike basic review aggregation tools, ScoreDoc goes beyond just collecting reviews. Our AI technology evaluates the sentiment behind patient comments, helping you understand the specific factors that influence patient satisfaction and dissatisfaction. This sentiment analysis provides deeper insights into a provider’s performance and helps you make more informed decisions.

ScoreDoc saves you valuable time by consolidating reviews from multiple platforms into one easy-to-read report. Instead of manually checking each platform, ScoreDoc provides a complete picture of a healthcare provider's online reputation. Our AI-powered analysis helps you understand the reasons behind patient satisfaction or dissatisfaction, which can be crucial when selecting the right provider for your needs.

"Best Rated Articles" on ScoreDoc list providers whose overall reputation score is highest ranked among their peers in their geography. The score, calculated by using a proprietary formula based on consumer research, uses the following factors across various review platforms for all competing providers of a selected geography, and uses providers’ overall reputation, patient satisfaction scores, and other important metrics. Selection criteria include:

• A consistently high average score across multiple review platforms.
• A significant number of positive reviews.
• A history of positive sentiment and patient feedback.
  These articles are designed to help users find providers with a proven track record of delivering high-quality care and positive patient experiences.

Best Rated Providers are selected based on their overall reputation score, which is solely based on their reviews across the most used healthcare review platforms. The selection process includes:

• High average ratings from multiple review platforms.
• Consistently positive sentiment in patient comments.
• A large number of reviews to ensure reliability.
• The recency of reviews to ensure the information is up to date.
  Providers who meet these criteria are featured as "Best Rated" to help users easily find highly recommended healthcare providers.

ScoreDoc adds providers solely on the reputation score of providers, so the only way to make the list would be improving your online reputation. To improve your online reputation to make the next Best-Rated article, follow these steps:

• Find out where your online reputation ranks among your peers: You need to know where you are ranked among your peers to start an online reputation improvement plan. You can check ScoreDoc to get your report and compare it with the Best-rated list of providers. You can also purchase the complete list of providers used for the publication to understand how your peers are perceived by their patients and prospective patients.
• Ensure your practice gets good new reviews: Improve your online reputation to ensure that your practice has a consistently high average rating across multiple review platforms (such as Google, WebMD, HealthGrades, Yelp, RateMDs, Vitals, and Facebook) with positive patient sentiment and a substantial number of reviews.
• Reach out to our team: Once you've improved your online reputation, submit a request through the contact form on our website or email us directly at info@scoredoc.com for the report rerun and publication. You can purchase reports of your peer providers to know if you will make the “best-rated” list of the publication rerun.
• Provide necessary details: In your request, provide your practice name, location, specialties, and links to your active profiles on review platforms. This will help us verify your ratings and reviews.
• Monitor your progress: After submitting your request, we will review your practice’s online reputation and consider it for inclusion in the Best Rated Articles. We will notify you once your practice has been selected.

Being featured in Best Rated Articles helps showcase your commitment to quality care and can attract new patients. Keep your practice’s online reputation strong by maintaining high patient satisfaction and encouraging ongoing reviews.

To claim your ScoreDoc profile, follow these steps:

• Search for your practice: Visit the ScoreDoc website and use the search feature to find your healthcare provider profile. If your profile is already created, it will appear in the search results.
• Claim your profile: Once you've found your profile, click on the "Claim Profile" button. You will be asked to verify your identity by providing details such as your practice name, location, and other identifying information.
• Verify your identity: We will send a verification code to the email address associated with your practice. Follow the instructions in the email to confirm your ownership of the profile.
• Complete your profile: After claiming your profile, you can update your practice details, such as contact information, services, office hours, and more. Make sure all information is accurate and up-to-date.

Once your profile is claimed, you’ll have full control over it and can manage patient reviews, respond to feedback, and access reputation insights.

A ScoreDoc badge is a visual representation of your practice’s excellent online reputation, showing that you meet the criteria for top-rated status. To earn a badge, your practice must:

• Have a consistently high average rating across multiple trusted review platforms.
• Maintain positive sentiment in patient reviews and comments.
• Be featured in ScoreDoc’s Best Rated Articles or show overall high-quality patient feedback.

Once you qualify for a badge, you’ll receive an email notification, and you can display the digital badge on your website and marketing materials, and hang the printed version in your office to highlight your trusted status. This badge helps boost your practice’s credibility and trustworthiness among prospective patients.

Yes, you can use the ScoreDoc badge to showcase your practice’s strong online reputation. Once you've received the badge, we will provide you with a code to embed the badge on your website or a downloadable image that you can use on your social media profiles, email signatures, and other marketing materials. The badge helps build trust with potential patients by showing that you are a highly-rated healthcare provider.

Since we used the government data (add url) for the information, your information may be incorrect if you have moved, added credentials, etc., that were not updated on the database. If you notice any incorrect information on your claimed profile, you can update it directly through the ScoreDoc platform once your profile is claimed. Simply log in to your profile, click on "Edit" or "Update Profile," and make the necessary changes. If you need assistance, you can contact our support team at info@scoredoc.com, and we'll help resolve the issue promptly. We also suggest that you reach out to (add url of govt. database) to ensure all visitors to this site also gets your updated information.