My father had a life changing medical condition and could no longer care for himself or my sister. I had to find a place to take care of both of them quickly. Trish (residential coordinator) was so helpful answering my questions and getting me organized, answered my phone calls and text quickly. Kelly, the head nurse, is easy to talk to and helped me through the process. Emily, the manager, is a great communicator and again very helpful. All of the staff at Charter is ABSOLUTELY AMAZING!!!!! The food is great, the facility is clean, smells good, and has an energy about it that is positive. They have a good selection of activities daily and great scheduled events.