I thought that finance people did just that, finance. Not with Shannon.
She went above and beyond in not only helping with making sure I was good with an issue with billing, but once she heard my struggles with finding a specific counselor for my condition. She continued on the phone and started calling other staff members and counselors.
Seriously, who does that??
Someone who truly does what they set out to do, help make sure we get the treatment we need, even is it NOT with them. Someone who literally said oh no, “ hold my beer”.
Most people we interact have that “Pfft, not my job, call x”. Not this place.
My interaction was 5+ stars for being a real human and making me somehow want to pay my bill? Jedi mind trick? She’s that good.
Thank you and I highly recommend this person and now her agency.