i had my two front teeth, 8 and 9, crowned just recently. The team was very friendly and knowledgeable. Talk about a possibly life altering thing! I was made very comfortable with the conversation, or lack there of from me, and ended up laughing through most of the procedure! Imagine being told by your dentist to settle down and stop laughing! Oh well. the front office personnel are always very polite. Billing is very good to work with too! These are the reasons I always have gone back to Dental Care Associates. they call you by your first name, they remember your conversations and ask you how you and your family are doing. They CARE.