I have been a client at Elite in Goleta, on and off for many years including during the recovery from a trimalleolar ankle break and later a severe tibial plateau fracture with ACL damage. Although I have a few small concerns, I am rating them a 5 because of, (1) the quality of their therapists and (2) the collegial, upbeat atmosphere and personal concerns the PTs take for their clients. Over my many visits there, I have seen 5 different therapists and they are all very different in their approaches. Some are more forceful and dig into stuck muscles or restrictive fascia with some gusto, while others have a much lighter touch. Yet they all are talented and have positive, encouraging attitudes and all of them have been helpful in my recoveries. While I am the sort of person who thinks deep work is what I need, when I have had the more gentle therapists, I have been amazed at how much they too have helped me. And if you communicate with the therapist he/she will go deeper or less deep, and provide you with explanations or address new concerns. Also a real plus is that all of the therapists have their eyes open at all time. After they work on you for the first 20-25 minutes of your visit, you are assigned an intern/student assistant whose job it is to guide you through the exercises that the therapist has decided would be right for you. These student assistants vary in quality and experience and this is the one place where Elite could do a little better in their training. There is some inconsistency among the intern assistants in attention to detail or in describing how to correctly or most effectively do the exercises. Overall though they are all upbeat, likeable college-age people and this part of your visit is usually fun. Luckily the PTs themselves are all watching while you are doing your exercises even if they are working on other clients. They are quick to pipe up and point out ways you could be doing the exercise more effectively. So being in a large shared room, as you are at their Goleta office, has the major advantage that if your intern assistant is unsure of the exercise, a nearby PT will speak up and say "move your feet up higher on the board" or "keep your knee tracking over your toes" or "hold the strap in the opposite hand". The PTs are very encouraging and even if you are not their specific client, they seem to keep track of where people are in their recoveries and to give you encouragement or ask you how you are doing. Just a heads up if you are new to or considering this place for the first time...they place old rock on most days (maybe Radio paradise?) so if you are expecting a quiet setting, this is generally not the case. Yet I find the bustle in the main room always cheerful and I consistently come out feeling like i have made progress and have had a good experience. If you want quiet and not very many people, book your appt near the end of the day