I went to this facility at the recommendation of my OB and was and still am very sorry that I ever did. I had an IUD removal and it was found to not be intact. My OB did a hysteroscopy in office and could not locate the missing arm of the IUD and had me get a trans-vaginal ultrasound. The ultrasound indicated the fragment was deeply embedded in the lower right wall of my uterus. My OB said that due to the location of the fragment and my age that it was her opinion I really wouldn't need to have it surgically removed but that she wanted me to get a second opinion from a fertility expert just to be certain. After a few calls and mix ups about the referral at CRM, I finally get the appointment scheduled and they tell me two days before my appointment (on the last day to cancel) that my referral is no good and that I will have to reschedule. So now I have to wait another month. I call before my meeting to ensure they have received my file, so the doctor can review them before my appointment and I am assured they have everything from my OB. I get to my appointment and Dr. Riggall asks me for my paper work and indicates it is not in his file and he has not reviewed it (and appears peeved). I tell him about my appointments and experience with my OB and he says that he does not need to review the ultrasound results that I already paid for and received from a professional imaging center because he will do his own ultrasound. Before even doing the exam, he tells me that the fragment is detrimental to getting pregnant and may cause a miscarriage and surgery would be needed. (disregarding the opinion of my OB all together). He proceeds to do the exam and has trouble locating the fragment. He sees a white blurb on the screen an insists that it is the fragment. I tell him that the ultra sound I got took a long time (20 mins) but once they found the fragment it clearly looked like a piece of small plastic and not like the blurb he is seeing. He stops looking for it after one to three minutes and insists that I am wrong, and he is correct and that the fragment moved to the upper center of my uterus (despite me telling him it was deeply embedded). At this point I am older and concerned about getting pregnant and have been dealing with this for several months and am eager to have it resolved. Dr. Riggall suggests that I have another hysteroscopy under anesthesia, so he can go in and surgically remove the piece. I tell him I am concerned that he did not find the fragment and he insist again that he did find it and that once I am under anesthesia he would have all the equipment necessary to remove the fragment regardless of its location. Still hesitant about the procedure I call the nurse to ask a few questions and to see if the Dr. was ever able to obtain and review my original ultrasound and that I was concerned about him being able to surgically remove the fragment if it was not located. She then tells me I am not having a surgical procedure and only a scope. I state that I would not be getting anesthesia for a scope and need to talk to Dr. He calls and assures me he will be surgically removing the missing fragment. As such, I agreed (against my better judgement) to the procedure only to be told that my uterus was "clean as a whistle" and the blurb he saw had mysteriously disappeared and was not the fragment. He then proceeds to tell me that "it may have fallen out during my menstrual cycle or migrated to another organ and that I should get an x-ray". All things that maybe should have been discussed or considered BEFORE having me go under anesthesia for basically a scope procedure that I already had in office with my OB. He basically gambled on my uterus with house money based on a hunch despite me trying to tell him he was wrong -Dr. is always right? I went and had the x-ray and low and behold the fragment was still sitting tight right where it was in the lower right side of my uterus. It was then recommended that I get a CT scan but in the mean time I actually got PREGNANT - so the fragment was not detrimental to my fertility as indicated before ever looking at my ultrasound. The problem does not end with Dr. Riggall. After the procedure I spoke with the head nurse to express my frustration with the experience and she indicated I definitely had a valid grievance and that the manager of the facility would contact me the next day. I was never contacted. I have since tried to contact the administrator who is apparently on leave with no one covering her position. Despite leaving multiple message I have never received a return call. I was then sent a bill that did not reflect all my payments and indicates I still owe a substantial balance even though my insurance records indicate I should only owe a nominal amount. I have called several times regarding my bill and have never once gotten a person on the phone or received a returned call or revised bill.