Dr. Ackert himself seems lovely, the one time I managed to meet him in person for an endoscopy. The problem is that his office is the most infuriating one I've had to deal with. I'm not a problem patient calling nonstop or requiring high-maintenance service, either.Over the past 3 weeks, I was given the wrong procedure prep and had to figure that out on my own (and didn't get a call back until I emailed them), I had a pharmacy call me and tell me I had a prescription but the doc's office never told me what it was for and why (and I'm still trying to find out, but again, the office responds to no emails OR calls), and the only reason the endoscopy got scheduled to begin with is that my primary care physician works in a related practice and submitted the referral directly - I couldn't get an appointment by calling on my own because no one replied for days. I've never had a call *not* go to voicemail (and I've never gotten a call back after leaving a message).I'm fed up, still in pain, and exhausted.