I went to see Dr. Stanley for orthotic replacement;; when I questioned her about about replacement with ones currently wearing, she was vague ; just kept repeating that the ones she was prescribing were better; after seeing her multiple times for adjustments (by this time, I knew my ins. would not cover so I paid $400 out of pocket), I asked if I could get my money back if I could not make these work and was told "yes". I did everything she told me to do resulting in my foot swelling, getting more painful till finally I had enough and returned them, got a handwritten receipt that said I was now waiting for reimbursement. After a month with no reimbursement, I called asking for an update and was told none was coming as orthotics were not returnable. I feel like I was duped from day one. Would not recommend Westside Podiatry in Oswego, N.Y under any circumstances.