I wish I could assign this facility 0 stars. I would caution queer couples, or perhaps anyone seeking a more joyful, informed, and respectful experience, to avoid this clinic when looking for guidance on bringing a new life into this world. It was uncomfortable from the moment we walked into the door. By the time we sat down and had an interaction with the dr, my skin was crawling - I could not waaait to get out of there. My partner paid $375 for this initial appointment. Having never had a consultation like this before, I had assumed that this would be an incredible learning experience and that we would be leaving with general picture of my partners health/ability to carry a child. When we walked in, there was already some confusion about her phone payment. After that got sorted out, the Dr brought us into his office. It was clear from the greeting that we probably weren't dealing with someone with good bedside manner. Okay, sometimes this is the case, but at the very least you expect to be treated with respect.. Especially when in the process of having a child. He had us sit down and asked my partner what we were doing there. She said, "oh, um. trying to have a baby?" He turned his head to look at me and asked what part I was playing. I let him know that of course I was a part of the journey as her partner, but wasn't going to be giving birth myself. His response was, "Oh, so you're just a guest here.", and went on to completely disregard me for the remainder of our time there. After going through his robotic health history checklist he let us know that it was time for an ultrasound. I began to gather my things to go into the exam room with my partner and he said, "no. you stay, she goes." Um.. Am I dog? I was silently fuming at this point. Having unfortunately been in discriminatory situations throughout my life, it was clear to me that had I been a man, he wouldn't be speaking to me as if I was simply taking up space. When he came back in the room with my partner, he let us know she had plenty of eggs and said, "ok we'll send you a list of sperm banks, do you have any questions?" He couldn't wait to get us out of there.. You are just a number to them. We had a lot of questions. But where do you start when you've never does this before? As we went to check out the receptionist said, "okay see for your next appt!" Ok wait, when is that? What's going to happen then? Can we have info on next steps? This is information we shouldn't have to ask for. After we probed for this basic info, they let us know the next person we'd be speaking to was "Finance". Wait, what about the full picture of my partners health? Why proceed if you don't have that yet? Simple blood tests? We mentioned that the dr said we'd be receiving info about sperm banks. The receptionist didn't know what we were talking about at first. She then brought over a piece of paper and didn't say anything. What do we do with this? "Choose a sperm bank." But, how? Frozen? Fresh? ICI? IUI? What does all of this mean? Apparently it's up to you to guide yourself in this process. My partner called the San Francisco location (where we're from) to let them know about the uncomfortable experience we had. The manager agreed that that is not how an appt of this nature is supposed to go down and said that she'd be connecting with the CEO. In an attempt to help us out, she also put in a request for us to switch to the female Dr. At first we didn't know if we even wanted to go back to that place, but considering we had just spent $375 we decided.. hey, let's give it another chance with a new dr. They called my partner today to let her know that it would cost $125 to switch drs!!! How? Why? Additionally, the CEO let us know that she couldn't offer any solutions. My informed impression is your experience and well-being is something they do not consider here. Their priority is $$, and you're just on a checklist. If you put robots in the place of the people that work there, it would probably be a better experience.Just yesterday we had a phone call with a Midwife at the suggestion of a queer friend couple of ours. Within the first five minutes, I was once again SO excited about prospect of having a baby. She graciously spoke to us for over an hour and immediately offered information on tracking your cycle, how to choose a sperm bank, and info on the overall experience that she provided. She is willing to travel to us for less than the cost of our appt at the clinic. This is all information that should be given to you when you step into a major life move like this, especially when seeking help. Having a child is not only a physical experience.. It's emotional and spiritual as well. We decided that going with someone who is mindful of all these things would be preferable over a sterile and disconnected environment. I want to feel nothing but joy when having a baby... Not measuring the emotional tax it will have on me and my partner to even go to an appt.