To describe my experience, I would say that the service provided here is very pleasant, almost familial. Nothing felt rushed during my appointment, but everything was completed efficiently from my rooming to the blood draw to my check out.
I work in the healthcare industry and have managed a couple of clinics and health groups and because of that, I like to take note of how different offices operate in regards to customer service. I would like to recognize the lady who operates the front office (who's name I unfortunately was not able to get), Aurora (Medical Assistant) and Emilyn (Medical assistant) (I apologize if I misspelled the name). All were very friendly from the minute I entered the door to the moment I left. For the medical assistants, all were very clear on every step through my procedure and when administering vaccines/shots they kept conversation with me, making the experience as painless as an injection can be. Their efficiency is commendable for being such skilled workers.
Their phlebotomist was exceptional! I have relatively deep veins and because of that, I'm used to two or more tries with my veins and have gotten use to the procedure all around. The phlebotomist who drew me (who's name I wish I got) was very friendly and efficient, hitting my vein on the first try while also making sure I was feeling okay. I ended up laughing through the process with her due to her friendly personality and joked about our experiences with other venipunctures/blood draws.
Finally, I would like to recognize Dr. Chun. He is a very calm, friendly doctor who makes you feel comfortable while conversing with him. He treated every symptom I had with care, professionalism and he kept asking "is there anything else that I can help you with" almost as if this would be the last time I would see him. Definitely won't be the last time I will be seeing him!
Definitely would recommend the people that I have mentioned and I hope that the other reviews do not deter you. If there is a problem in regards to billing, speak with the office and your insurance in a calm and diplomatic manner so that way you can all work through a compromise. I know it can be upsetting when billing comes around, but generally the office wants to help provide you the best quality of care at a reasonable price on your end. Give them a try at least because I wouldn't have found this friendly environment if I didn't give them a shot.