Dr Haynes is one of the best. Unclear where the other person review came from. Her staff is always pleasant and helpful. I just got off the phone with them. I left a message as the were on the other line and received a phone call back in under 15 minutes to make an appointment. She removed a basal cell from my forehead, the scar is barely noticeable unless I point it out to others. Since I wanted to be in denial that it was skin cancer, she had to make a large incision and do frozen sections to make sure that she got it all. She has a pathologist come to her office on certain days of the month for those cases when needed. I work in healthcare and know when staff is not up to pair. So where that other person's comments came from, not sure. We all have bad days. But Dr Haynes except the best and is the best. I travel all over the counties to see the best and will continue to do so..............AH Palm Harbor, unclear where San Fran came from...