I was called by Dr Stanchina's office, canceling my appointment with me for Nov 1st. I was told to come to the breathing analysis that was also scheduled the same day. I was informed by the phone message that my results would be mailed to me. I called the office to clarify and hung up after over 11 minues on hold. That office has a plethera of employees and being put on hold for that length of time is not acceptable. It also unacceptable that it appears that if I'm getting results mailed to me that I am not going to have an appointment with the doctor - this is a once a year appointment and it is close to the end of the year, if I don't get an appoinment by end of Dec, I have to wait until next Fall to get another one.