PIH has a knack for finding the best people to employ. I came in today with an ankle injury and was quickly seen by Shaun Kramer MD.Outstanding service was provided by nurse Norma (who wasn't even one of the nurse(s) assigned to me.) After being provided with crutches, Norma quickly distinguished that something was off with how I was using them. She took initiative and directed me back into a patient room before I left. Norma acted by providing me with a larger pair of crutches. She wanted to make sure I was using a comfortable size for my height and using them correctly, then she kindly walked me out to my vehicle. Thanks again Norma!