Prisma Health OB/GYN-Hardscrabble

Thank you very much for your attention when I had my emergency I am pregnant and I felt very safe the staff was very friendly

A Letter of Gratitude to Prisma Health - Tuomey Hospital, Sumter, SC. Prisma Health Tuomey Hospital #prismahealth ————————————————————— It wasn’t the Christmas weekend we’d planned for, but my mom, Mildred White, was taken to the ER, admitted, and then remained under hospital care for 19 days. She even spent her 82nd birthday 🎉 surrounded by her family and her caring care team. It’s not often that hospitals get positive reviews and feedback, and some good deeds go unnoticed and unspoken. What I want everyone to know is that EVERY SINGLE person that had contact with my mom and my family was met with kindness, concern, patience, and respect. I like to call these, “God winks”. It’s important to understand that during these 19 days (December 27-January 14) we had contact with many staff and team members covering all shifts, positions, and floors. We were privvy to hallway conversations , break discussions, and more. Being in the hospital isn’t always a pleasant experience, and the wrong person could make the experience worse. On behalf of my mother and my family, we want to personally THANK YOU for your hard work. Unfortunately, I do not remember the names of every staff person, but if you look up her name, you will remember the sweet lady who tried to convince you to let her go home everyday! 😩 She was the lady who encouraged you, wished you a “good night” at the end of your shift, prayed sweet words over you, fussed at you for waking her up every hour, reminded you that the food needed more seasoning (lol), asked about your family, and told you how much she appreciated your help. To the following departments: ‼️ Emergency Room Team: You were our first contact and team introduced to us. You took her back right away and began her care. I can’t remember our nurse’s name but she’s expecting a baby (Kaitlyn?). She was so good to my mom that we were looking for her after shift change. Our only issue was that she left before we could say goodbye! 👋🏾 Thank you! 🙏🏾 🤒 ICU: Anytime you hear these words, it’s critical and serious. Everything happened so fast that it was hard to keep up. But we remember the doctor and her nurse (I wish I took better notes of names), but you know who you are! My only recommendation is that you add some good cream for the coffee and Splenda in the ICU waiting room ☕️ 🛌 Transport Team: (the men with the red shirts)- thank you for your patience, treating my mother with kindness, and loved getting to know you. You were engaging and caring. 2nd floor Unit- you were the next step out of ICU. All I can say is that her nurse Brad (?) received high compliments from my mother 🤣🤣. He was so kind and reassuring. She also told you to tell your wife how handsome you are! 😜 3rd floor Unit- here’s where she spent the most time. Your team was very patient with calls and explanations, shift changes, catering to patient care needs- to include getting to know your travel nurses. Med techs were kind and attentive. You also made her 82nd birthday 🎉 special. THANK YOU!! Sweet nurse Dale, I think you stole my mother’s heart—-she loved to hear you say,“hey baby, how are you doing!?” (Pictured below) 🏥 Physicians- we’re thankful for your knowledge, attention to detail, and for being patient and thorough: Drs. Bullard, Moore, Zeleke, Pinto, Pathak, Stroebel, and Kalassian 🚨Radiology Team- to the CAT/MRI/Ultrasound techs and nurses thank you for making her scary experiences smooth and reassuring. I especially appreciate the nurses who helped while she was waiting. 🥘 Dining Food order and delivery- every staff member that brought her food spoke to my mom by name, asked how she was doing, and told her about the meal. Although the food wasn’t her favorite due to medications and tastebuds, she still thanked you for your service. The order takers on the phone were also kind and patient. 🧹 Housekeeping : another team of thoughtful and attentive staff that spoke to my mom by name, asked how she was feeling, and extremely supportive with her needs. “Is there anything else you need?”— THIS makes a difference. Thank you. 📞 Customer Service Call Team: I was accustomed to being at the hospital each morning for rounds, but on the mornings I wasn’t, I called to check on my mom through her nurse. No matter what time I called the hospital, I was always greeted with a warm welcome on the phone, personal conversation and assurance. The call center is doing a great job at making you feel personally connected. 🧁 Baker’s Sweets staff: you were literally the added sweet personable touch to our whole experience. Your team, sweets, and coffee are top notch.The perfect experience for long days and nights spent in the hospital. (Btw- they have 4 delicious locations and ship!)🍪 Baker's Sweets Bakery & Cafe - Sumter 🎁 Gift Shop staff- thank you for your customer and holiday 70% off sale. My perfect retail therapy distraction! 😋 Cafeteria staff - I loved the Smash burger special, tuna wrap, a space to unwind, and nice staff. 👮🏾‍♀️ Security Entrance Team: you are the first impression of the hospital experience. Your kindness and professionalism meant a lot. It’s especially nice when they remember your face and ask about your loved one. Thank you. Sorry, that my bionic knees set off your alarm 💊 Speech Therapist (Rebecca)- thank you for teaching my mom how to swallow her pills with confidence! You will be her she-ro forever. She’s been telling everyone about her new trick! 💪🏾 Occupational Therapist - you gave my mom so much confidence when you told her that her skills were beyond your need. Yay! 🏃🏾‍♀️ Physical Therapist- thank you for strengthening my mom so much that she no longer needed to go to acute rehab! ✍🏾 Case Worker (Savannah): your patience, knowledge, and perseverance goes without notice. Thank for working with us on recommendations and aftercare. —————————————————————— As a brand strategist, it is important to understand how your brand impacts others. Keep doing great things, even on your hard days. People are depending on you 🙌🏾 #YouAreTheBrand ✅ God is good. ✅ God is faithful & trustworthy. ✅ He wants what’s best for us. Sincerely, Kiera DesChamps & Family

I am happy with the care I receive. They are friendly and thorough.

I love it here. The staff is super nice and professional, and so are the doctors there.

I’ve been coming to this practice for about 4 years for my annual well woman check up, Felicia was the nurse who worked with my former OBGYN doctor, and she always made the trauma of a PAP smear bearable. She has a sweet spirit and she always has an encouraging word. My former doctor left, so today I had my appointment with a new provider, Ms. Keels, she was absolutely wonderful and attentive. After my appointment I had blood work done and I was surprised that Felicia was now the nurse drawing blood, and just like always she was nurturing, kind, and she left me with some encouraging words. My experience at this practice has always been great because of great nurses like Ms. Felicia and providers like Ms.Keels.

Caring and inspiring great organization

Clean office and rooms, Nurse Felicia was super sweet and made you feel like yo knew her, Dr Keels was great answered any questions i had, staff was professional and kind. Thank you all for making it as comrtable that is possible with these sort of visits 😊

I have had nothing but good experiences here over the past 3 years. It is close to my work which is how I found and chose the location because it’s a good hour from my home, but even if I switched jobs I would still go here. Dr. Keels and her team are great. What I love most is that she seems to really LISTEN and care (which you would think would be expected, but hasn’t been my experience in my 30+ *cough cough* years). On top of that her easy going personality makes her easy to talk to without feeling judged or crazy. The team I’ve interacted with seem happy to be there and have always had the best attitude when I’ve been seen. I don’t feel rushed to get in and out and onto the next patient. 10/10 stars!

yo me llamo Juan estube este mes de septiembre 4 días en urgencias me pasaron al cuarto piso estoy agradecido por el personal que me atendió yo hablo español y fue una cosa que me quedé sorprendido de la profesionalidad de todo el personal en especial para las enfermeras del turno de la mañana y de la tarde muchas gracias

I always have a fantastic experience with Dr. Hartshorne. The team is always friendly and accommodating. I wouldn’t want to have a pregnancy with any other team. I can’t recommend enough.