Amateur hour. Booked through ZocDoc. Spoke to staff throughout day repeating information already provided, or dealing with the effects of their portal being down. About a half hour before scheduled call, portal finally allowed us to upload result, which we did; and spoke to staff accordingly. After being on video call for 11 minutes past original appointment time, received 2nd call that "we would need more information to proceed and make this valuable for you...."Lots of wasted time, clunky process, and doctor and staff clearly not on same page or process. Very disappointing and frustrating outcome.