This Facility use to be Wonderful and Kept up when Don was the Director. Don cared for the residence, it showed and he was very personable. Don hosted holiday events, children events and also had live bands for entertainment. Now they have nothing to look forward to. There has not been any events with the new director Rich. Don would go around to residence rooms just to check and make sure they were good. Don was thorough in comunicating the specifics regarding my mother. The building was cleaner and my mothers room was well kept. I really miss Don there and so do staff and residence. Now this new director Rich is very unprofessional and rude. Everything has gone down hill for my family since his arrival, including my mom's health. His energy is not a good fit for Solon Pointe, he called the police and banned my daughter from seeing her grandmother because she expressed concern ABOUT how unsanitary the facility and her room is, the misinformation regarding my moms medication, his rude and nasty arrogant disposition, the stolen phone, my mom's rapid weight loss(food disgusting), and the unreported falls. Tells alot about a persons character to band someone from there loved ones. You have to have a kind heart, you have to love the elderly, you have to have compassion, you have to have understanding that some people really love there family and will make sure they are not getting mistreated in anyway. You can't be there for a paycheck. Karma is real so people need to be careful on what you put out....because you get it back...As long as I AM on earth I am going to make sure my Mother is good PERIOD!!!!!!!