I'm always impressed by the way she listens and gives you time, without prompts, to state what you feel is the basic symptom and possible cause. She will let you know what she is testing for, or listening for, or looking for as she goes. She's not judgemental about bad decisions you've made regarding your health, explains the consequences of continued action and is quick to suggest or arrange for help in ending the action. She is very knowledgeable, personable, and in general a very pleasant and good person. I like her and am surprised by the negative review about her 'manors' and being a 'no' it all.