Person answering the phone and making appointments is rude and has no care for the patient. My mother is elderly and had to reschedule an appt because she was sick with the flu, was tested for covid, loss of her son 3 weeks earlier and was too weak to get to Her aPpt but called the day before and the day of to let her know she needed to reschedule. The person was rude to her for cancelling. So I called because I drive her to appts. Left a message to call me to reschedule. A few days went by and noone called to reschedule. So I called again - The front desk person said your mother told me she was coming in. I said she cant! She is very sick. I said can we reschedule? She said will she come in? The lady didnt care about anything with my mom, she just wanted to be argumentative. I said if she can physically get there she will. She had no care for my mother as a patient. Rude and Im not sure how a doctor can run her practice like that! If this is how patients are treated over the phone, how are they treated medically?