Susquehanna Nursing and Rehabilitation Center

My grandmother was a resident here and I wouldn't have wanted her to go to any other nursing facility in the area.First impression is always lasting, and you notice how clean it is once you walk through the door; no urine or bad smells whatsoever like 99% of nursing facilities. Housekeeping manager goes above and beyond.My grandmother was difficult to say the least and the nursing staff was great with her. They knew how to approach and handle her; which is what I am the most grateful for.She didn't like to be involved in many activities but the activities department would get her to participate and go on some trips.One of her daily favorites was getting to see Jasmine, the Director of Nursing's dog. This always made her day as she was an animal lover!*Best rehab team around!She had been to a few nursing homes and this was by far the best one.

As an advocate for the elderly resident in nursing home care ,this is what I have to say regarding some comments posted.The thankful wishes are appreciated.The population of elderly residents we now care for have complex medical needs.The staff who provide direct care are assigned to a number of residents , and work tirelessly to meet the needs of the many people they care for, and their families."Short staffing" is not isolated to any one nursing home. See what a CNA/LPN in this setting makes hourly and ask yourself if you would do the job! Most people would'nt. Because not just anyone can do this.These people rearrange their personal and family lives to be here to care for others.And people are more likely to point out a negative rather than a positive aspect or experience.Which can sometimes feel disheartening when you've worked so hard! So what makes this all come together.There is someone at the reigns 24/7 to ensure that resident safety , needs and rights are upheld.The oversight ,direction and caring from a Director of nursing is key.The glue that holds it all together ,and the oil to make the machine run! Walk in the shoes of one of these people for a day ,and see how critical you would be of the work we do!

My mom was a resident there for a few years. I was thankful for the loving care she received while she was there. She considered It home and enjoyed the staff and the activities very much.

The staff here loves the residents like they are family. I can speak from expierence.!!

The staff was very pleasant and took their time answering our questions, my mother enjoys her time there

Nice spot - could always be a bit cleaner but understandable given the local climate and culture of allowing outside shoes inside. Most staff are helpful but food offered is not too enjoyable or helpful.

Personel were very helpful

I went to visit my grandma today. When I walked into the room today all I joined is how disgusting it was. There is food stains and liquid marks all over the walls, the floor hadn't been swept or mopped in at least a week, the base board had disgusting gunk all over it. The room hasn't been cleaned in months. Food and gunk on the walls from weeks maybe months ago. My Grandma has been there 1 week. So it isn't from her. One of the nastiest rooms I've ever seen and it is in a nursing home. Pathetic and disgusting.

Short staffed, very unhappy staff. No one communicated at all, no one could ever answer questions. My Mother’s room was always dirty, teeth never cleaned. At her discharge meeting no one really seemed to know what was going on, went to pick her up the next day, nothing was ready, no wheelchair, no walker, her oxygen never got delivered, again her room a mess, clothes missing, nothing packed. And the worst part was not ONE person even said goodbye to her!! I would NEVER go there again!

My mother was place in this facility on 10-5-21.During the first visit with her ,I noticed her oxygen was on 6 liters .Her oxygen setting has always been 2 liters. When I confronted a staff member about this ,I was told that my mother must have changed it. This was not possible as my mother at this point was immobile .Consequently ,this was the beginning of my mothers concerns and fears .She begged me to get her out of there on a daily basis which was not possible as I live in Georgia .I told her I would be in next week as I have a planned trip to New York. After this debacle my mother's anxiety skyrocketed and it is my firm belief that my mother was severely medicated to the point that she was unable to communicate in a literate fashion. What really haunts me is my last conversation with her. She was literally crying for me to get her out of this place. Consequently, I feel that I was deprived of having any meaningful conversation with her and I really lament the fact that I was unable to say goodbye to her .Obviously, this writing will do nothing to remedy this gross incompetence and neglect ,though it is my hope that anyone considering putting a loved one in this facility does there due diligence reading the many negative internet reviews on Susquehanna nursing. My brother and I cared for her at home for years sadly she passed on 12-6-2021.I love you Mom. I strongly believe my mother would be with us if she had not entered this facility. Now they are calling me two days before Christmas trying to get help with insurance paperwork , I will not speak with anyone from this place,so please respect me and quit calling. The third shift workers on the floor she was on I will pray for you , she told me everything.