Review—The Blake at the GroveI like The Blake.I have been a resident for about 6 months. I left my home in north Louisiana in a rush as we needed medical assistance…my wife being in near critical condition. Baton Rouge offered good hospitals, quick medical response times, family ties and a facility like The Blake.I really had no concept of what facilities like The Blake offered. My son, a resident of Baton Rouge, visited and reviewed the facility. He called and said, “Dad, bring Mom down, this is what you need, now.”He was right. The package of services offered at The Blake as well as the physical accommodations allowed me to focus on my wife’s condition.Our apartment is a 2 bedroom/2 bath. Living room, kitchen, baths, bedrooms and closets are reasonability sized; actually, not to small nor overly large. Climate control, cool and heat, is quick responding. Hallways are wide and never cold or hot. Never hear noises from neighbors and have never heard any noise from the apartment above. Good WiFi coverage. One-bedroom apartments also look adequate in size and layout. I don’t take advantage of the swimming pool, sauna, weight room, library, theater and bar.In my career, I managed people who performed all types of technical and mechanical work (high pressure natural gas pipelines). Our work had to be performed safely and accurately and documented following specific guidelines and procedures. All failures and short comings were addressed immediately. Corrective measures were implemented, and coworkers trained in those measures. I use this experience to relate an observation on The Blakes services.Improving services provided here at the Blake. - The facility is new, the staff performing the services appears to be new. As with any startup group, there have been growing pains, i.e. lapses in service quality. Most notability, the food and dining experience. For a while, no progress was made in improving in that area. It seemed no one was taking charge, identifying the problems and getting buy-in on solutions/remedies.Things have changed of late. My status changed and I was gone for a month. After returning, I noticed improvements- again dealing with food and dining services. Also, I learned, The Blake had re-hired David Nugyen in a new role. My prior observation of David was that he gave you the feeling he wanted to help you and he demonstrated that daily as an individual contributor. But now he tells me he is a customer service liaison with the residence population. I think it is a fit and if given time and authority, we will have continual improvements in the services here at The Blake.